Return and refund policy

Effective Date: July 30, 2026

At cytmcdtq.shop, we are committed to ensuring a dependable and convenient shopping experience for our customers. If your purchase does not meet your expectations, you may request a return according to the conditions below.

Return Eligibility

Return requests must be submitted within 30 days after the order has been delivered.

To qualify for a return:

• The product must be unused and remain in its original condition.
• All original packaging, accessories, and included materials must be returned.
• A valid order confirmation or purchase record must be provided.

Products that have been damaged through improper use, unauthorized modification, or missing components may not be accepted.

Return Request Process

Before returning any item, please contact our customer support team.

Email: info@cytmcdtq.shop

Please include:

• Order number
• Product name
• Reason for return
• Photos or supporting information if the item is damaged, defective, or incorrect

After reviewing your request, we will provide detailed return instructions.

Return Inspection

All returned products will be inspected after arrival. Refund approval will depend on whether the item meets the requirements of this policy.

Refund Processing

Approved refunds are generally processed within 5–10 business days after the return inspection is completed.

Refunds will be issued to the original payment method used for the order.

Return Restrictions

Items returned after the allowed period or products that do not meet the return requirements may not be eligible for a refund.